Return and Refund Policy

You have the right to cancel your order within 14 days without giving a reason.

The deadline for cancelling an order is 14 days from the date on which you receive the goods or from the date on which a third party other than the carrier nominated by you takes possession of the delivered goods.

To exercise your right to cancel, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by email at info@jewerla.com

We will refund you no later than 30 days from the date on which we receive the returned goods. We will use the same means of payment that you used to place your order and you will not incur any costs for such a refund.

Return conditions:

To be eligible for a return, please ensure that:

• The goods were purchased within the last 14 days

• The goods are in their original packaging

The following goods are not eligible for a return:

• Delivery of goods made to your specifications or clearly personalised.

• Supply of goods which by their nature cannot be returned, such as goods which are perishable or whose expiry date has passed.

• Supply of goods which cannot be returned for health or hygiene reasons and which have been opened after delivery.

• Supply of goods which by their nature become inseparably connected with other goods after delivery.

We reserve the right to refuse the return of any goods which do not meet the above conditions for return, at our sole discretion.

Return of goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Viestura prospekts 65, Ziemeļu rajons, Rīga, LV-1005

We are not responsible for goods damaged or lost during return shipping. Therefore, we recommend an insured and trackable postal service. We cannot refund money without actual receipt of the goods or confirmation of receipt of the return delivery.

Gifts:

If the item was marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be sent to you upon receipt of the returned item.

If the item was not marked as a gift when purchased or the gift-giver shipped the order to themselves to give to you later, we will send the refund to the gift-giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at info@jewerla.com