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Warranty Conditions for Jewelry
We strive to provide our customers with only the best jewelry and guarantee the high quality of our products. If you find any defects, you can use our warranty service according to the following conditions:
1. Warranty Period
The warranty period for all jewelry is 2 years from the date of purchase.
2. Warranty Coverage
The warranty covers manufacturing and material defects such as:
• Deformation of the product under normal use
• Cracks or chips on gemstones
• Discoloration or loss of luster of precious metals
3. Exclusions
The warranty does not cover:
• Mechanical damage caused by improper use or negligence
• Natural wear and tear of the product, including loss of coating or scratches
• Damage caused by contact with chemicals
4. Warranty Claim Procedure
To make a warranty claim, please follow these steps:
• Contact us by email or phone to receive instructions.
• Provide the product, the original receipt, and the packaging.
• Our specialists will conduct a quality inspection and decide on repair, replacement, or refund.
5. Return and Exchange
If the product cannot be repaired, we will offer to replace it with a similar one or refund the full cost.
If you need additional information, please contact us using the contact details provided on the website.
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